Policies

Refund Policy

Any order cancelled after it has been computer processed and posted will be subject to a minimum cost of 10% of the purchase amount. Any order that is cancelled after having been shipped will be subject to a 25% handling charge, a 10% processing fee, and all shipping related charges will be deducted from the total amount of the refund. Reconditioning of the product and/or re-packaging fees may also be applied as deemed necessary by our inspectors. Goods that are designated as "MADE TO ORDER (NON-RETURNABLE)", are made to order items that are being produced specific to your needs (lengths, widths, heights, color, etc., etc.), are not subject to changes, cancellations, return, or refund, as they are being manufactured specifically for your individual use. The "MADE TO ORDER (NON-RETURNABLE)" designation is determined, applied by, and at the sole discretion of Guardian Built. LLC..

Shipping Policy

All our products are shipped FOB Origin unless other wise agreed upon or noted by Guardian Built. LLC. Risk of loss and title for orders are transferred to you upon our delivery to the carrier. Please inspect your delivery immediately and thoroughly upon arrival for any damages that may have occurred during transit. All damages and/or shortages must be noted on the delivery receipt. Please refuse any and all shipments that are damaged. In the unfortunate event your order is damaged we will assist you as best we can and adhere to the NMFC’s (National Motor Freight Classification) laws as regulated by the US Government. Standard UPS/Fedex/USPS deliveries are door to door. Standard truck deliveries are from shipping dock to shipping dock. Typical transit times range from 3 – 8 business days once your order has shipped. A business day is designated Monday thru Friday and does not include holidays. If you, or your facility, do not have a shipping dock we are more than happy to accommodate your needs. Additional options are available at additional costs including and not limited to call prior to delivery notification, residential delivery, lift gate at destination, and inside delivery. Please contact us at guardainbuilt@gmail.com for assistance regarding additional shipping options. Any additional shipping costs incurred that were not previously agreed upon in writing with Guardian Built. LLC will be charged to you, the consignee. Due to the wide range of products we offer we ship from multiple shipping points around the country and we use a variety of transportation methods. Shipping charges are calculated based on weight, size/pieces, origin zip code, and destination zip code. While a good amount of our products are eligible for UPS/Fedex/USPS there are also a lot of items that require shipment by truck due to their size and/or weight. We will pick the most economical method of transportation unless otherwise requested by you and agreed upon in writing by Guardian Built. LLC..

Return Policy

No orders are to be returned without written authorization from Guardian Built. LLC.. Please contact us at guardianbuilt@gmail.com to obtain written authorization for your return. Any orders returned without our permission will be refused and any additional costs associated with your unauthorized return will be charged to you. We will provide you with an RGA number (Return Goods Authorization) as well as the appropriate shipping address to return your order to. Your shipping label and/or package must include the RGA number.
Goods that are designated as "STOCK", standard off the shelf items, may be returned up to thirty days from the original date of the shipment and must be returned in their original packaging and in new condition. All shipping related charges for returned orders are the responsibility of you the customer. All returned shipments are to be returned by prepaid freight. A 25% handling charge shall be made on all goods returned as well as a 10% processing fee for total purchase amount. Reconditioning of the product and/or re-packaging fees may also be applied as deemed necessary by our inspectors.
Goods that are designated as "MADE TO ORDER/SPECIAL/CUSTOM ORDER (NON-RETURNABLE)", are made to order items that are being produced specific to your needs (lengths, widths, heights, color, etc.), are not subject to changes, cancellations, return, or refund, as they are being manufactured specifically for your individual use. The "MADE TO ORDER (NON-RETURNABLE)" designation is determined, applied by, and at the sole discretion of Guardian Built. LLC..